Terms and Conditions

Welcome to the website of Insight Image SRL (“Company”, “we”, “us”, or “our”).
By accessing our website, purchasing products, or using any of our digital marketing services, you agree to follow these Terms & Conditions. If you do not agree, please stop using our website immediately.

1. Company Information

Insight Image SRL
Address: Str. Elena Farago, Nr. 9, Craiova, Dolj, Romania
Phone: +371 278-597-69
Email: [email protected]

2. Use of Our Website

You agree not to use our website or services for any unlawful or prohibited purpose.
You must not:

  • Attempt to gain unauthorized access to any part of the website
  • Use the site to distribute malware, spam, or harmful software
  • Copy, distribute, or sell any materials from our website without permission
  • Use automated bots or scripts without written approval

3. Services We Provide

Insight Image SRL provides a variety of digital marketing services, including but not limited to:
SEO, social media management, advertising campaigns, branding, consulting, content creation, analytics, and more.

We also operate a WooCommerce store offering digital products, physical items, templates, resources, and tools related to digital marketing.

4. Orders and Payments

By placing an order, you confirm that:

  • You are at least 18 years old
  • The information you provide is accurate
  • You agree to pay all charges at the prices listed

All prices are listed in EUR unless otherwise specified.
We reserve the right to modify prices at any time without prior notice.

5. Digital Services Agreement

Before starting any digital marketing service, we may require you to sign a separate service agreement outlining:

  • Project scope
  • Timeline
  • Responsibilities
  • Payment terms

Work begins only after payment is received or as stated in the agreement.

6. Delivery of Services

Delivery times for digital services vary based on the project.
We are not responsible for delays caused by:

  • Client not providing required access or materials
  • Platform restrictions beyond our control
  • Changes requested after work begins

7. Delivery of Digital Products

Digital products are delivered via email or direct download after payment is completed.
You are responsible for ensuring your email address is correct.

8. Delivery of Physical Products

Shipping times vary depending on destination and carrier.
We are not responsible for delays caused by postal services, customs, or logistics providers.

9. Refunds & Returns

Please refer to our Refund & Returns Policy for details.
In general:

  • Digital services are refundable only before work begins
  • Digital products are non-refundable once downloaded
  • Physical products can be returned under specific conditions

10. Intellectual Property Rights

All content on our website—including text, graphics, logos, videos, software, and digital products—is the property of Insight Image SRL or its licensors.

You may NOT:

  • Copy, resell, distribute, or share our digital products
  • Claim our work as your own
  • Use our materials for illegal or unethical purposes

11. User Accounts

When creating an account on our website:

  • You must provide accurate information
  • You are responsible for safeguarding your login credentials
  • You must notify us immediately of unauthorized use

12. Third-Party Services

We may use third-party providers (payment gateways, analytics, advertising networks, shipping companies).
We are not liable for their actions, errors, policies, or availability.

13. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages
  • We do not guarantee specific performance results from marketing services
  • Use of our website and services is at your own risk

Digital marketing results depend on many external factors (competition, algorithms, budgets, market conditions).
We do not guarantee rankings, sales, conversions, or specific outcomes.

14. Warranty Disclaimer

All services and products are provided “as is” and “as available” without warranties of any kind, either express or implied.

15. Termination

We reserve the right to suspend or terminate your account or services if you:

  • Violate these Terms & Conditions
  • Attempt fraud or chargebacks
  • Abuse our staff or systems

16. Governing Law

These Terms & Conditions are governed by the laws of Poland and the European Union (EU).
Any disputes must be resolved in the courts of Poland.

17. Changes to These Terms

We may update these Terms & Conditions at any time.
Updates become effective immediately upon posting on this page.

18. Contact Us

If you have any questions about these Terms & Conditions, please contact:

Insight Image SRL
Address: Str. Elena Farago, Nr. 9, Craiova, Dolj, Romania
Phone: +371 278-597-69
Email: [email protected]